All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; all deposit and full balance payments are non-refundable and non-transferable.
Severe Weather Policy: In the event of the venue being unable to open due to severe weather, bookers will be contacted by the venue to offer rescheduled dates. Dates subject to availability. All other cancellations are bound by our standard terms and conditions. All guests must be available to be seated at the arranged time of booking. Failure to do so will result in loss of bookings and deposit paid.
Gift cards cannot be replaced if lost, stolen or destroyed.
Gift cards cannot be refunded or exchanged for cash or other denominated vouchers.
When purchasing Gift Cards for multiple people, ensure to buy each amount in separate transactions, rather than adding the total amount to a single card.
If an intended purchase is for a higher amount than the face value of the gift card(s), the difference can be made up with a cash or credit card payment. If it is less, then change cannot be given.
The gift card contains value which may only be used to purchase food or drink at any Castle Leisure Group venue.
Present the gift card to a member of staff at time of purchase and amounts will be deducted from card balance. Additional value may be added to your card at any time.
For balance enquiry please present your card to a member of staff.
Gift cards have an expiration date of 12 months from the purchase date.
Gift cards cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event, you may not sell the Gift Cards through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Gift Cards by you to a third party.
Terms and conditions subject to change.
